Apple Needs to Give Developers a Way to Respond to App Store Reviews
Many times, users leave negative comments in the App Store for issues that can be explained or resolved if the person would contact the app’s developer directly instead. Some developers have even added wording to their app’s summary in regards to it. There should be a way for developers to respond to comments, if only to let them know they heard the complaint.
Google just announced that developers now have the ability to respond to user comments in Google Play.