New Kindle iOS App Update Deletes Entire Media Library, Amazon Working on a Fix

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So, when I woke up this morning, I checked my iPad for any updates and saw that Amazon’s Kindle reader for iOS had an updated. I was just about to hit the “Update All” button, like I always do, when I noticed an odd note under the Kindle update.

“Note: There is a known issue with this update. If you are an existing Kindle for iOS user, we recommend you do not install this update at this time.”

I almost downloaded the update just to see what would happen. I’m glad I didn’t. According to AllThingsD, installing the update deletes your entire media library and deregisters your device. Based on some very unhappy customer reviews, it appears that, if you were unlucky enough to download the update, you’ll have to add all of your media back onto your device. Plus, you’ll have lost all of your bookmarks, highlights, and customized settings.

Amazon obviously knows about the issue and is working on a fix. The company sent a message to AllThingsD.

“We have identified an issue with the app update that may cause your app to become deregistered. To register, enter your Amazon account e-mail address and password and all your Amazon content will be available in the cloud. We have submitted an update fix for this issue and are working with Apple to release.”

If you accidentally updated your Kindle reader for iOS, you didn’t lose your books forever. They are in the cloud. You’ll just have to spend a lot of time getting them back onto your iPad, finding your bookmarks, and getting your settings back in order. Think of it like your bookshelf fell over during an earthquake. No one was hurt, but there is a big mess to clean up. You’d better get going before your sister-in-law comes over and starts accusing you of having poor housecleaning skills.

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About Lory: Writer of all things app related, traveler of the space-time continuum, baker of really great cookies. Follow me @appaholik

  • Rebecca MacIsaac

    oh that sucks, I didn’t read the stupid message :(

    • lorygil

      That’s a bummer. Just remember, think of it like a bookshelf that fell over. You’ll be able to put it all back together. It is just going to take a lot of time and patience.

  • lucascott

    okay this is annoying but not tragic.

    However the real thing I don’t get is why Amazon of all folks didn’t contact iTunes and tell them the update is botched and please pull it right away. I’m sure they of all folks have a way to do that even if us little folks don’t