Attention Tennessee Residents, iPads Have Been Approved by DMV to Help Reduce Wait Times
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We’ve heard about airlines and airports using iPads to make traveling slightly more enjoyable, now the state of Tennessee is using them to help cut down on the time you need to spend hanging around in a DMV.
The Tennessee Department of Safety and Homeland Security recently released a press announcement that iPads are being implemented state-wide in its driver service centers to help improve wait times for customers wanting to renew or replace driver licenses.
The automatic self-service electronic terminals (ASSET) have been installed in 26 driver service centers, 72 iPad kiosks in all, across Tennessee. Residents wishing to renew or replace a driver license can use a special app that has been installed on the iPad to quickly complete and pay for the transaction using a credit or debit card. The customer will get a new driver license within minutes of completing the transaction.
The iPad-enabled ASSET kiosks also let customers change addresses on existing driver licenses and process reinstatement payments.
“Reducing the wait time at driver service centers is one of our top priorities. These self-service iPad stations will cut down on the number of customers waiting for service from a driver license examiner and will help reduce the overall wait time for all customers,” Commissioner Bill Gibbons said.
The iPad ASSETs don’t come cheap at $79,200, but they only replaced existing equipment that had reached the end of its useful service life. The Tennessee DoS says that the iPads are ideal because of their size, wireless capabilities and mobility.
