When you purchase a new Macbook or an iMac, there’s a program in place that allows you to purchase one-on-one lessons with an Apple genius, in order to help you learn the ins and outs of the OS X operating system, providing setup assistance and training.
This program, which is called One to One, is being expanded in the coming months to include several other Apple product lines, including the iPhone, the iPad, and iCloud.
Apple is also planning to implement a few other updates to the help system. Currently, One to One sessions can be scheduled in hour blocks of time, but Apple is adding 30 minute segments for users who need less time, which should make getting help more efficient.
A part of the One to One program is group workshops, where several users can gather to learn about similar subjects. Workshops are being rebranded, will now be called “Group Sessions,” and will receive more focus from Apple.
One on One sessions can also be scheduled in two hour blocks, called “Personal Projects.” Apple is cutting the two hours to an hour and a half and renaming the program “Open Training.”
Finally, Apple is redesigning the One to One website with an emphasis on user experience and navigation, and adding even more tutorial videos to help people learn the intricacies of their cell phones and tablets.
Apple’s One to One changes will begin during the month of May. The website redesign may go live as soon as Tuesday, May 15th, after which Apple will begin the rollout of additional training videos.